F.A.Q.

Do you ship worldwide?

Yes we provide free shipping worldwide to over 200 countries. However there are some countries we are unable to ship to. If you happen to live in one of those countries we will contact you.

How long do shipped parcels take to arrive?

The average delivery time is 16-40  business days depending on the country of destination. This doesn't include the average processing time which is 2-5 days.

Will I be charged import duties and taxes?

Your order maybe charged import duties and taxes once it reaches your country. You should contact your customs office for the amount.

The store cannot control and is not responsible for duties/taxes applied to your package and will not cover any additional charges for customs clearance. Occasionally customs may delay delivery of some packages.

Can I have a refund?

Please refer to our refund policy.

How can I contact you?

Please email us at capacina@mail.com and allow us 24 hours to answer your query.